Can't access Bills Online

[rossdw]

When I go to https://www.sky.com/productsettings, it says "No active Sky Products".

And the Bills & Payments section says "This page is restricted".

There's a broadband router right there in my house, works great! I just want to see my bills.

[Highlinder]

@rossdwHave you just re-joined Sky and trying to access your account?

[rossdw]

Hey, thanks for replying!

I'm not sure. Last time we had Virgin for 3 years, before that we might have had Sky!

Why? What do I need to do if that's the case?

Thanks again

[jamesn123]

@rossdw 

Old Sky accounts stay linked to your Sky ID so if you were with Sky previously, left, then rejoined you'd either need to unlink your old Sky account then link your new Sky account number to your Sky ID or create a new Sky ID and link that to your current account number. 

[rossdw]

That'd be great James!

How do I go about that?

[jamesn123 · Accepted solution]

@rossdw 

You can follow the guide here 

https://helpforum.sky.com/t5/Account-Billing/How-to-unlink-your-old-Sky-account/ba-p/3700776

[rossdw]

Hey it worked!

Thanks all!

[Cheyenne+1234]

I want to see my bill