How to unlink your old Sky account

[caesarome Level 16 Badge]

I am a returning customer

If you have left Sky and then returned after being away for a year, then your account will have been closed. So, you will need to set up a new Sky ID and use.

I want to use the same email address 

If you want to use the same email address you used in the past, then you need to first remove it from the old account as this will then free it up, allowing it to be used when setting your new Sky iD up.

How do I remove the email address from the old account?

To remove the email address from your old account go to https://www.sky.com/myaccount/my-details/sky-id/edit-unlink.

The link above doesn't work!

Try the following steps:

1. Log into your old account https://www.sky.com/myaccount/my-details
2. Replace the email address you want to use with another one (any other would do)
3. Save the changes in your old account
4. Set up your new Sky iD 

Did it work? Tell us below.

[qwqwqw54]

Nice this helped me thanks

[alicealice24]

it still comes up with old sky accopunt

[TafK]

I spent an hour and a half today with sky trying to resolve this issue. Issue still remains. I know have medium access level, however none of the channels work on sky go. On My SKY app it says my contract ended and I need to upgrade my subscription. Help appreciated.

[Faye7]

I don't remember my old account - I left Sky in 2006 when I went abroad

[Lsf2922]

Link didn't work and it won't let me change the email on old account, keeps coming up with an error 

it's driving me insane... 

[Mariemc57]

Doesn't allow the change.

[geordieladxx]

Changedemail address but still didnt work

[melody+collis]

l hate the new email,, cant find anything, how can l get my old version back

[KARENH2202]

No it didn't work. Still getting the technical error message. 

[Dmbradley]

 

 

•  there has been an issue on my account now for about 2 weeks that sky can't seem to sort out.i received a call today to say the issue has been sorted and lo and behold I'm still getting technical issues on everything I try to do.Please Has anyone experienced this because I want bt sports on for the new football season!.

[KARENH2202]

 

Still getting the same error messages and that my services are being restricted 

 

 

[Toots2016]

I've 2 Sky ids but my bills been £88 4 years 

I can't afford £128 per month 

can you help 

[Dollylawlor]

Can someone please tell me why I'm being charged for a landline talk bill from sky Ireland but I don't hav a phone and it only happens in lasts months bill 

[Rizwana1979]

Hi I like to unlink old tv broadband talk and want to link my mums new tv broadband talk how do I do that let me know 

Regards

Rizwana

[Rob2024]

Hello,

I have been a sky customer for the past two years and my sky account is still registered at my old address from 7 years ago. It wil not let me change my address on the app to the new location. Please help as I am unable to access my vip rewards etc because of this

thanks guys 

[KateMR]

no very frustrating

[CarolNM]

I signed up this morning to Sky broadband and when I downloaded the my Sky app to log in I am getting an error message saying 'Your account is not authorised to access the My Sky App.' I think an old Sky account is linked to my email address from 2015 and I can't seem to unlink it using the steps in the help section. Can you please help? 

[LanzaDee]

I'm a returning customer and just bought a new sim only package. I used my old email address. I'd like to remove the email address from my old account so I can set up a new account with it. When I clidk on My Details / Edit email address it just reloads the My Details page. So frustrating.

[Harjinder]

Harjinder singh Dhillon 

[David+Brimstone]

i am trying to sign my glass agreement , having spoken to a number of your team, i have changed devise, browers , changed to google chrome completed the linked emails but everything fails, when i sign in my sky it comes up with ID GUSFORD123  which is not my ID everything in my account is corect and i think that this is why i cant sign off the agreement , can you help please ?

Regards David