How to unlink your old Sky account

[caesarome]

I am a returning customer

If you have left Sky and then returned after being away for a year, then your account will have been closed. So, you will need to set up a new Sky ID and use.

I want to use the same email address 

If you want to use the same email address you used in the past, then you need to first remove it from the old account as this will then free it up, allowing it to be used when setting your new Sky iD up.

How do I remove the email address from the old account?

To remove the email address from your old account go to https://www.sky.com/myaccount/my-details/sky-id/edit-unlink.

The link above doesn't work!

Try the following steps:

1. Log into your old account https://www.sky.com/myaccount/my-details
2. Replace the email address you want to use with another one (any other would do)
3. Save the changes in your old account
4. Set up your new Sky iD 

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