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Discussion topic: Can I change the delivery date for my broadband box?

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Message posted on ‎22 Mar 2024 08:17 AM

Can I change the delivery date for my broadband box?

I haven't moved into my address yet. Can I change the delivery date for my broadband box? 

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Message posted on ‎22 Mar 2024 09:11 AM

Re: Can I change the delivery date for my broadband box?

Posted by a Superuser, not a Sky employee. Find out more

@Poppy99  Broadband hub are normally delivered by Roayl Mail of you're not in they should leave a card for you to collect from the local sorting office (the one nearest to your new address), I don't believe ypu can delay delivery of the hub.

Like you I'm a customer here, Sky Employees are clearly identified as such.
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Message posted on ‎18 Jun 2024 11:10 AM

Re: Can I change the delivery date for my broadband box?

I have the same issue. I need to slightly amend my delivery date. When ordering, it mentioned I'm able to change the delivery date using the app, but I'm unable to find this option. Picture attached

IMG_6999.png

 

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Message posted on ‎18 Jun 2024 11:15 AM

Re: Can I change the delivery date for my broadband box?

Posted by a Superuser, not a Sky employee. Find out more

@MBrooks I think that is a generic message and you cannot change the hub date because the hubs are despatched by Unipart to arrive a couple of days before activation using Royal Mail. Exactly when the postman attempts to deliver your hub will vary but they should leave a card with details you can use to collect it from the local office.

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This message was authored by: MBrooks

Message posted on ‎18 Jun 2024 11:17 AM

Re: Can I change the delivery date for my broadband box?

Thanks for the quick reponse. 

this needs to be amended then as I ordered knowing that I could amend the delivery date if required.

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Message posted on ‎18 Jun 2024 11:19 AM

Re: Can I change the delivery date for my broadband box?

Posted by a Superuser, not a Sky employee. Find out more

@MBrooks that is something you need to raise with Sky directly. This

forum does not allow you to do that.

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