Calling 111 ,from landline when switched to full fibre

[Ashbe21]

Then perhaps your experience of dealing with Sky isn't like mine. As I said I have transcript from a call,actually sent to me by Sky,which outlined my fees etc. they refused to honour what was agreed and then told me I'd have to pay to break contract. So why would I consider them trustworthy enough for me to share information and as already stated they have the information as I gave them my Sky I.d.,password and various other info. I am not however willing to share my bank info .

[jamesn123]

@Ashbe21 

I was not referring to your issue with billing, I was simply referring to any Sky customer needing to contact Sky needs to provide adequate proof of account ownership. If you feel thats too much then thats down to you, nobody is forcing you to do anything I was simply stating you may find it difficult or impossible to get any problem resolved, change your package or cancel.