Our wifi signal keeps dropping . Despite resetting our router.

[sharnicus]

Our wifi signal keeps dropping . Despite resetting our router. This has been coming and going for a couple of months. Last month openreach came out and said they had fixed the issue. I have tested the broadband and it has said that it is working fine. But our signal keeps dropping upstairs in the house and the internet goes on and off randomly its a nightmare.
These are our router stats not sure what else to do?

[GD1]

@sharnicus   Please can you post your router stats so the forum can advise on any issues. This link explains how to do that https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#

[sharnicus]

[GD1]

@sharnicus  Those are not your router stats, please see the link posted earlier and follow the steps provided to get the information the forum needs & can use.

[sharnicus]

Apologies. 

[GD1]

@sharnicus  Have you restarted your hub recently? As the uptime is only just over 20 minutes.

[sharnicus]

[sharnicus]

I have resent recent stats. Thank you

[GD1]

@sharnicus  It would be best to post them again tomorrow morning so that we can see if the hub has remained online for a full 24 hours.

[sharnicus]

Many thanks. Will do. Thank you for your time.

[jamesn123]

@sharnicus 

What do you have connected via ethernet? You have collision packets on the LAN interface

[sharnicus]

Thank you for your reply, here is today's stats. I am afraid I don't know what is meant by "collision packets" on the LAN interface. Could you explain it to me as Im useless with tech and the terminology. Thank you

[jamesn123]

@sharnicus 

In a network everyone must take their turn in sending data. A packet collision is when two devices try to send at the same time and collide. This can cause symptoms like a 'network stall' which would feel similar to your internet dropping out for a short period.

This is why I asked if you could tell me what you have connected to your router via ethernet as we can narrow the devices down.

[sharnicus]

Thank you for explaining. We literally had a BT wifi extender on there, which I have just disconnected as that hasn't been working for weeks. There is nothing else. 

[jamesn123]

@sharnicus 

Okay lets leave it 24hrs and see if you have more issues. Could also do with you posting your stats again after 1-2 days