0

Discussion topic: Buffering speed issues

Reply
This message was authored by: Stephen106

Buffering speed issues

Help, feel like cancelling all together ! Using puck to try and stream TV , working ok with netflix, sky Atlantic , YouTube, but when I try to watch live channels BBC, ITV channel 5 etc it will work for a while then buffer or go pixelated 🄓 connected using WiFi to start with then moved to ethernet . Was getting speeds between 40-60mbs , tried moving the puck away from all electrical devices no difference. Now today just tried and all channels won't play properly , did a speed check through netflix and it was average out at 10mbs and WiFi fi 15mbs 😤😤😤 not good! Any advice?? Otherwise I will will be going back to Virgin where I never had any issues.
Reply

All Replies

This message was authored by: Highlinder

Re: Buffering speed issues

Posted by a Superuser, not a Sky employee. Find out more

@Stephen106 Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
Reply