@Crispinj7 Is there anything that you see from the link below!
This link below provides information about the coloured lights on the various hubs that can help to see what is going on! If the system is also Full Fibre then the lights on the OR/CF ONT also require to be looked at! https://www.sky.com/help/articles/hub-lights-explained-start
@Crispinj7 Can you follow and do the link below allow the fields to all fill in, then capture and post the table up just like the picture example from the link, will allow a look at the hub/line condition! If it's not for you then just say, not everyone is comfortable or capable off doing so!
