Broadband/wifi connection problems

[Js73-1]

We are having problems with the internet connection to certain rooms in our home. Especially one bedroom where the internet connection keeps dropping in and out and is mostly unusable. Can you do anything to resolve this issue please. We purchased the top broadband package to enable fast speeds in our house of a family of 5 however this isn't the case for everyone in the home. Thanks 

[caesarome]

@Js73-1 

This is a customer helps customer forum.

A poor signal in certain rooms is something that comes up on here on a regular basis so try going through this to see if it helps:

https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/...

If not and if you have Wi-Fi Max on your account then Sky will loan up to 3 pods as you can read about here:

https://www.sky.com/help/articles/sky-wifi-max

So you can either call them on 150 from a landline phone or a mobile that has a Sky sim in it or Select "No, I still need help" at the bottom on the above link.