Broadband very slow

[sheps-milne]

New Sky customer,  Broadband installed 3 weeks ago and is much slower than previous competitor. Some cases having to switch to 5G on phone as internet will not load for pages. 

Reporting saying no issue and claim from Sky that this is faster than predecessor. 

Have turned box on and off a few times, no improvement. 

Would appreciate any recommendations / suggestions to get it up to speed.  

[Highlinder]

@sheps-milne Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...

[sheps-milne]

Apologies for the delay @Highlinder, details below 

[Highlinder]

@sheps-milne  How many devices are you running off the Wi-Fi as you use that and have no devices hardwired. What speed are you supposed to be on?

[sheps-milne]

@Highlinder says 15 devices connected to home network. 

Package - Sky Broadband Ultra Fast 1 

Current WiFi Channel 11 (2.4 GHz), 36 (5 GHz)

Download speeds: Normally Available: 151.9Mbps; Max: 151.9Mbps; Min: 151.8Mbps

Upload speeds: Normally Available: 32.1Mbps; Max: 32.1Mbps; Min: 29.1Mbps

[Highlinder]

@sheps-milne  Are any of these devices that you have on the network doing any type of downloading that is taking all of the bandwidth at any given time. Just trying to figure out what is causing this to slow down.

[sheps-milne]

@Highlinder , unfortunately not, they are just typical devices: 

• Phones x2
• Macbook x2 
• Mac x1 
• TV x2 
• iPad x1 
• Smart Plugs x2 
• Ring doorbell x1 
• Ring Chime x1 
• Alexa's x2  

[Highlinder]

@sheps-milneWith you not having any trouble with the last provider are they all trying to get on one frequency that is all on the 2.4 or the 5.0 or are they a mix?

[sheps-milne]

@Highlinder Apologies, not entirely sure what you mean or how I can check? 

Thanks! 

[Highlinder]

@sheps-milneI don't know if it is possible on the Sky router interface, but can give it a look around if it gives you a list of your devices and how they are connected,