Broadband
3

Discussion topic: Broadband upgrade

Reply
Answered - Go to Answer
40Sharon67
What's this?
This message was authored by 40Sharon67 This message was authored by: 40Sharon67

Broadband upgrade

‎05 Aug 2024 03:34 PM

I have upgraded by current Broadband to Broadband Ultrafast1.

Why does an engineer need to call to install the new Sky Max Hub when I already have broadband.

Report post
Post 1 of 4
547 Views
Reply
0 Likes
View answer in the context of this discussion

Best Answers
cookiemonsteruk
What's this?
Superuser
This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk Answer

Re: Broadband upgrade

‎05 Aug 2024 04:14 PM

Posted by a Superuser, not a Sky employee. Find out more

@40Sharon67 

 

Fibre unlimited is a legacy product designed to work on copper lines.

 

With fibre optic openreach do need to install the fibre optic ont modem as pictured in my post above

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up

View this Answer within the discussion

Report post
Post 4 of 4
512 Views
Reply

Did this answer not help you?

Reply

All Replies

cookiemonsteruk
What's this?
Superuser
This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Broadband upgrade

‎05 Aug 2024 03:41 PM

Posted by a Superuser, not a Sky employee. Find out more

@40Sharon67 

 

The max hub should be a self setup device

 

If you are moving from superfast or g.fast to fttp an engineer is required to install a new ont 

 

nokia_ONT_fttp_openreach.jpg

 

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
Report post
Post 2 of 4
542 Views
Reply
0 Likes
40Sharon67
What's this?
Topic Author
This message was authored by 40Sharon67 This message was authored by: 40Sharon67

Re: Broadband upgrade

‎05 Aug 2024 04:08 PM

I currently have Sky Fibre Unlimited but have upgraded to Sky Broadband Ultrafast 1 with a Sky Max Hub.

What does an engineer need to do?  Can't I just change the router's over?

Report post
Post 3 of 4
517 Views
Reply
0 Likes
cookiemonsteruk
What's this?
Superuser
This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk Answer

Re: Broadband upgrade

‎05 Aug 2024 04:14 PM

Posted by a Superuser, not a Sky employee. Find out more

@40Sharon67 

 

Fibre unlimited is a legacy product designed to work on copper lines.

 

With fibre optic openreach do need to install the fibre optic ont modem as pictured in my post above

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
Report post
Post 4 of 4
513 Views
Reply

Did this answer not help you?

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Search Sky Community

linear-search Created with Sketch. Search

Start a new discussion

On average, new discussions are replied to by our users within 4 hours

New Discussion