Trying to change Wifi Channel.

[Drew3928]

Has anyone had any luck changing the wifi channel on the Sky Hub Max?

The Help pages advised changing the wifi channel to help extended coverage through the house. I have checked what channels houses in my area are using but when you follow the steps as described on the Help page all options are greyed out and I am unable to make any changes.

[Chrisee]

@Drew3928 like many modern routers the white WiFi max router does not have an option to manually select channels but in practice it does a better job itself. It can use a much wider range of 5GHz channels than the older hubs but there are regulations about how these are used so the hub listens fir higher priority users like radar before selecting a channel.

[dogpoo189758575]

i have tried 25x to change to channel but everytime i type in my username and password it blocks me from going any further what a shambles trying to ring technical help in india and bulgaria it took me 2 hours to achive absolutly nothing on the phone to them total joke !

[dogpoo189758575]

same here you cannot access any further after inputting your hub user name and password total joke 

[nigel50]

turn off your antivrus software. you will get access then.

[AngryJon]

The option appears to be disabled even if you can log on to the router (mine is an SR213). My router consistantly auto-picks a really crowded channel (11) meaning that my WiFi signal is terribke through the house. The simple reason: from where my router is positioned (near the junction box, obviously) there are two supporting walls and  two brick garages between it and my neighbour's router. So it thinks the competing signal is weak. Go upstairs to me office (only about 8 metres away from my router) and my laptop now has good line-of-sight of my neighbour's router, as I'm above the single-story garages. The signals clash (my neighbour's router actually has the stronger signal). Using a network sniffer I can see this clearly. I can also see that channel 3 or 4 would be a much better choice, but I cannot do anything to change it, as sky have disabled the feature. FRUSTRATING!!!!!