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Discussion topic: Broadband upgrade

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40Sharon67
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This message was authored by 40Sharon67 This message was authored by: 40Sharon67

Broadband upgrade

‎05 Aug 2024 03:34 PM

I have upgraded by current Broadband to Broadband Ultrafast1.

Why does an engineer need to call to install the new Sky Max Hub when I already have broadband.

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cookiemonsteruk
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Superuser
This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk Answer

Re: Broadband upgrade

‎05 Aug 2024 04:14 PM

Posted by a Superuser, not a Sky employee. Find out more

@40Sharon67 

 

Fibre unlimited is a legacy product designed to work on copper lines.

 

With fibre optic openreach do need to install the fibre optic ont modem as pictured in my post above

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

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cookiemonsteruk
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Superuser
This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Broadband upgrade

‎05 Aug 2024 03:41 PM

Posted by a Superuser, not a Sky employee. Find out more

@40Sharon67 

 

The max hub should be a self setup device

 

If you are moving from superfast or g.fast to fttp an engineer is required to install a new ont 

 

nokia_ONT_fttp_openreach.jpg

 

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
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40Sharon67
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This message was authored by 40Sharon67 This message was authored by: 40Sharon67

Re: Broadband upgrade

‎05 Aug 2024 04:08 PM

I currently have Sky Fibre Unlimited but have upgraded to Sky Broadband Ultrafast 1 with a Sky Max Hub.

What does an engineer need to do?  Can't I just change the router's over?

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cookiemonsteruk
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Superuser
This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk Answer

Re: Broadband upgrade

‎05 Aug 2024 04:14 PM

Posted by a Superuser, not a Sky employee. Find out more

@40Sharon67 

 

Fibre unlimited is a legacy product designed to work on copper lines.

 

With fibre optic openreach do need to install the fibre optic ont modem as pictured in my post above

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
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