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Discussion topic: Broadband stops working

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This message was authored by: KarenB123

Broadband stops working

Good morning, my broadband started playing up a week ago, kept going offline.

Sky said it was my router and sent a new one. I had a local engineer fit it for me and it worked perfectly to start with.

but now the same problem again.  When I do a speedtest it will say cannot connect, then 5 minutes later perfect again.

what could my issue be? 

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This message was authored by: Highlinder

Re: Broadband stops working

Posted by a Superuser, not a Sky employee. Find out more

@KarenB123 Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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