Broadband speeds dropped from 30megs to 3

[Alex47]

Hello

My broadband has dropped from averaging 30 megs speed to 3 megs for the last few days. 

I have tried the self help (eg checking all connections on router and turning it on and off). 

Sky diagnosis says:

Speed to Router - Poor

Outage in area - No

Sky hub connected - Yes

Errors on line - Yes

Stable connection - Yes. 

Sky also contradicts itself by on the one hand saying "there's a problem with your sky broadband - let's take a look", but when I follow the diagnostics which solves nothing, the speed remains poor but it states "your WiFi looks good". 

Any suggestions on what I should do?

thanks

alex

[kimbles]

Mine had gone too and when I check sky says there are no issues

[Chrisee]

@Alex47 two options first is to call Sky and report the issue as where the app doesn't offer ro book  engineer's appointment that is the way to get things fixed. Alternstively post your hub's stats and forum users can offer advice see Find your Sky Broadband router statistics

[Alex47]

Thank you. And then just like that, it started working properly without me doing anything!