Broadband speed

[gavinduff44]

I am only getting  32mbs  when I stand beside my router and even less when I go upstairs. I have recently got a new router that has not helped. I am guaranteed alot more than 32. I need this fixed or I will have to go with a different supplier 

[Highlinder]

@gavinduff44black or white router from Sky?

[gavinduff44]

Black router 

[TimmyBGood]

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@gavinduff44 wrote:

I am guaranteed alot more than 32. I need this fixed or I will have to go with a different supplier 

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Guaranteed Minimum Download Speed is not the same thing as a WiFi Guarantee (which really isn't)

If speed reaching your Hub is below GMDS then you need to log a fault with Sky for investigation by Openreach.

The WiFi Guarantee applicable to your address depends on which subscription supplement (if any) you have in place.

[Highlinder]

@gavinduff44 Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...