Broadband speed

[Chillin]

I have sky glass. Im supposedly on superfast broadband. I am fed up with programs failing to load. Buffering. Picture freezing while the soundtrack continues etc.  I've done the speed checker and it says I have a problem. Speed to hub is 3.5mbs..... this seems slow....is it?

[Highlinder]

@Chillin Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...

[Addie15]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Chillin]

It wont allow me past the sign on screen unfortunately 

[Chillin]

@Highlinder wont allow me past the sign in screen

[Highlinder]

@Chillin  Have you picked up the invitation by Sky to chat about your problem that you are having?

[Chillin]

@Highlinder yes I have thankyou.

[davetherave73]

System Up Time: 16:48:34

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 233991 317544 0 5950 144270 15:17:55 LAN Down 0 0 0 0 0 00:00:00 WLAN (2.4 GHz) Up 2358127 1189204 0 1134 516 16:46:14 WLAN (5 GHz) Up 472198 298875 0 524179 32493 16:45:51

---

Broadband Link Downstream Upstream Connection Speed (Kbps) 21913 4325 Line Attenuation (dB) DS1:24.5    DS2:70.5    DS3:0.0 US0:10.4    US1:56.6    US2:0.0 Noise Margin (dB) DS1:7.9    DS2:0.0    DS3:0.0 US0:6.9    US1:6.9    US2:0.0

---

[Chillin]

@davetherave73 I have no idea what that is.

[blasteranster]

---

@davetherave73 wrote:

System Up Time: 16:48:34

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 233991 317544 0 5950 144270 15:17:55 LAN Down 0 0 0 0 0 00:00:00 WLAN (2.4 GHz) Up 2358127 1189204 0 1134 516 16:46:14 WLAN (5 GHz) Up 472198 298875 0 524179 32493 16:45:51

---

Broadband Link Downstream Upstream Connection Speed (Kbps) 21913 4325 Line Attenuation (dB) DS1:24.5    DS2:70.5    DS3:0.0 US0:10.4    US1:56.6    US2:0.0 Noise Margin (dB) DS1:7.9    DS2:0.0    DS3:0.0 US0:6.9    US1:6.9    US2:0.0

---

---

I am no expert but it looks like you have a line issue DS2 and DS3 have 0.0 noise margin which is not right

[cookiemonsteruk]

@davetherave73 

@blasteranster i concur . With the ds1 and ds2 line attenuations been so far apart under normal circumstances you'd expect the ds2 to be around 55db and at least get some sort of speed and bring ds2 noise margin into play.  However if ds1 line attenuation is correct then ds3 line attenuation and noise margin would not produce any speed whatsoever

Best thing @davetherave73 is to call sky on 150 from your sky landline and ask them to run a line test

[blasteranster]

If you run the srvice checker it may well order an engineer for you if it see's an issue

[cookiemonsteruk]

@davetherave73 

You could run tests from your my sky app and if it detects an external fault may give you the option of booking an engineer

@blasteranster some people have service checker between the pinned posts and the main forum posts but not everyone 👍

[Addie15]

Update-We are closing this session now as we have not received further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.