Discussion topic: Broadband speed wrong
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Message posted on 07 Apr 2025 08:13 PM
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Broadband speed wrong
After checking my broadband speed on 'check my broadband speed', this shows 131mps. However Sky account shows 151mps which I am being charged for. My internet has been slow and dropping off the last couple of weeks. Been told due to new BT line upgrading so why isn't my speed higher than 131 and why hasn't my line been upgraded as Sky use BT?
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All Replies
Message posted on 08 Apr 2025 10:36 AM
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Re: Broadband speed wrong
Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the colourful bubble to start the conversation.
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
Lisa - Sky Tech Team Expert
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