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Discussion topic: Broadband speed well below minimum guarantee.

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Tom19835
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This message was authored by Tom19835 This message was authored by: Tom19835

Broadband speed well below minimum guarantee.

‎19 Jun 2024 05:09 PM

Guaranteed 50.3mbps and only receiving 27mbps. I'm a telephone engineer and believe the issue is due to connections at the PCP or between there and my apartment. Have ruled out anything internally. Have taken screenshots of Router Statistics but contrary to what is written above this post there is no way to attach them. I am considering leaving Sky if my service does not improve.
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daveNOS
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Superuser
This message was authored by daveNOS This message was authored by: daveNOS

Re: Broadband speed well below minimum guarantee.

‎19 Jun 2024 05:13 PM

Posted by a Superuser, not a Sky employee. Find out more

@Tom19835 What speed does your router statistics state your connected at and what are the noise margins? 

-------- Please note i am not a Sky employee ----------
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