Broadband speed issues

[Grigorovici]

Hi 

we have been using sky since December 2023,and since then the speed is just getting worse ! We have not added any other devices to the WiFi , but it's still not working properly. For example, whenever we decide to watch something on YouTube on tv , it's working 5-10 min , then all of a sudden is not working anymore. We have to reset the internet and still no improvement! 
I need to speak with someone on the phone ! 
Thank you 

[Metis]

Hi @Grigorovici

What type of broadband do you have, copper, part fibre or full fibre? 

What colour router do you have? 

[Grigorovici · Accepted solution]

It's a black router 

[Metis]

Can you please post your router stats. 

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717

[Grigorovici]

[Grigorovici]

hi 

I am still waiting for your help. Or can you give me a customer number to call as i am really struggling with this issue.

Thank you