Broadband

[Jess2001_]

How long does it take for my broadband to come back on after the services been restricted for a overdue bill? 

[Daniel0210]

@Jess2001_ 
Sky won’t reinstate services until you’ve paid what is owed and set up a new continuous payment method so have you done both of these?

If your payment is two or more weeks overdue you will have to pay the next bill as well. It’s worth noting that it you’re in arrears for 56+ days Sky can fully terminate your subscription.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Also, any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

[Jess2001_]

No I called them yesterday and I explained I can't pay until when I get paid and that I'm struggling and they said they are putting my services back on as long as I pay my bill I'm not sure hiw long she said it will take 

[Daniel0210]

@Jess2001_ 

That's not something that is normally done. Our understanding is you have to pay in full (or all but £25 as mentioned above).

[Jess2001_]

Well theyve said they are on the phone it's a promise to pay that's what it's called