Broadband slow and no fibre in our area

[Campbell3]

Can anyone please help?!

I've gone through all of the online checkers and there appears to be nothing wrong with my broadband/wifi. I've changed the channel etc. I've had numerous calls with Sky and had an engineer in the past but they say nothing is wrong. However at times my internet is utterly unusable. I had to download video files all the time for work and it takes 2 minutes for someone else but for me it takes hours. I have to regularly go to other people's houses to download files, which is just not practical or professional. 

I also have two children who love gaming and it's so laggy for them and again takes them hours to download updates which take their friends minutes.  For most of the day I'm in on my own so it's not just because we're all trying to use the broadband at the same time. Even trying to download files over night doesn't work as they end up timing out when you don't watch them. 

I have a Victorian house with thick walls, but other people seem to manage. Unfortunately we don't have fibre in our area otherwise I would be trying that. Is there anything anyone could suggest??

I saw someone mention about posting router statistics, so here are mine in case that helps solves the mystery... 

Router Statistics

System Up Time: 96:16:13

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN PPPoA 74151831 120378842 0 970791 61952 96:13:56 LAN Up 33188753 16959120 6 516248 1005436 96:16:13 WLAN (2.4 GHz) Up 5695713 4343637 0 1636 274 95:45:55 WLAN (5 GHz) Up 61654542 41163588 0 0 0 95:44:28

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Broadband Link Downstream Upstream Connection Speed 21023 kbps 1117 kbps Line Attenuation 17.5 dB 9.5 dB Noise Margin 8.9 dB 10.1 dB

[cookiemonsteruk]

@Campbell3 

The stats show you are close to the maximum speed of 24Mbps down and 1.5 Mbps up

Could you enter your full postal address below and post the table and notes after removing your address from the image

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

[Campbell3]

Thank you @cookiemonsteruk 

Here's the info...

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Range (Mbps) Availability Date FTTP Install Process FTTP on Demand 330 50 -- Available --

ADSL Products Downstream Line Rate (Mbps) Upstream Line Rate (Mbps) Downstream Range(Mbps) Availability Date WBC ADSL 2+ Up to 17 -- 10 to 19.5 Available WBC ADSL2+ Annex M Up to 17 Up to 1.5 10 to 19.5 Available ADSL Max Up to 7.5 -- 6.5 to 8 Available WBC Fixed Rate 2 -- -- Available Fixed Rate 2 -- -- Available

SOADSL Products Downstream Line Rate (Mbps) Upstream Line Rate (Mbps) Downstream Range(Mbps) WBC SOADSL Availability Date WBC SOADSL 2+ Up to 17.0 -- 10.0 to 19.5 Available SOADSL Max Up to 7.5 -- 6.5 to 8.0 Available SOADSL Fixed Rate Up to 2 -- -- Available

Other Offerings Availability Date

Exchange Product Restrictions Status FTTP Priority Exchange N WLR Withdrawal Y SOADSL Restriction N

FTTP is not available.

The exchange is not in a current fibre priority programme

As a WLR withdrawal exchange, product restrictions apply

SOADSL is not restricted at the exchange

For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.

For all SOADSL services,the stable line rate will be determined during the first 10 days of service usage.

Actual speeds experienced by end users and quoted by CPs will be lower due to a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.

In order to be eligible for handback, downstream speed should be less than Downstream Handback Threshold values.

ADSL, ADSL2+ and SOADSL availability: If shown at FTTP or SOGEA premises,ADSL, ADSL2+ and SOADSL are not available to order due to WLR Withdrawal stop sell rules. CPs should order FTTP or SOGEA. Copper products are only available by exception.

Thank you for your interest

[cookiemonsteruk]

@Campbell3 

Are you in a rural location?

No superfast vdsl and not in the fttp priority scheme

Could you use the post code checker in the link below to see if or when fttp is available

https://www.openreach.com/fibre-broadband/where-when-building-ultrafast-full-fibre-broadband

[Campbell3]

Not in a rural area at all - in a large town near Glasgow. It's incredibly frustrating, I just don't know how to make it better as it's driving us all crazy

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[TimmyBGood]

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@Campbell3 wrote:

Not in a rural area at all - in a large town near Glasgow. It's incredibly frustrating, I just don't know how to make it better as it's driving us all crazy

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With only ADSL currently available there's nothing to be done through any Openreach ISP: none of them can offer anything better until Openreach installs optical infrastructure locally.

The current target date for 80% national FTTP coverage (all commercially viable properties) is by the end of 2026.

You might want to look at altnets, Virgin cable or potential 5G coverage.

[TimmyBGood]

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@Campbell3 wrote:

I have a Victorian house with thick walls

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Thick walls will defeat WiFi no matter how good the broadband speed is: using Powerline network adapters may be preferable, particularly for gaming.  Unfortunately that cannot improve external connectivity and particularly the very low maximum outbound speed inherent to ADSL.

[Campbell3]

@TimmyBGood @cookiemonsteruk 

Thank you so muc for your help. Fingers crossed fibre comes before 2026!