1

Discussion topic: Broadband renewal

Reply
This message was authored by Sebastian_ This message was authored by: Sebastian_

Broadband renewal

My broadband contract is due to expire in two weeks. No one has contacted me yet. Can I renew on the same terms (price) after or before the contract expires, or should I look for another provider?

 

This is my first time with Sky so I don't know what to expect. With other providers I have usually received the same or similar offer a month before my contract expires.


Best Answers
This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: Broadband renewal

Posted by a Superuser, not a Sky employee. Find out more

@Sebastian_ 

You have to initiate contact. Your contract doesn't end until you cancel. It's discounts that end. You will need to contact Sky to try to negotiate a new deal which will require another 18 month minimum term contract. Sky are not obliged to offer you another discount so if you’re offered something acceptable you need to agree to it there and then because if you decide to think about it the offer may no longer be available when you call back.

You can either call Sky or use the following link
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

View this Answer within the discussion

Reply

All Replies

This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: Broadband renewal

Posted by a Superuser, not a Sky employee. Find out more

@Sebastian_ 

You have to initiate contact. Your contract doesn't end until you cancel. It's discounts that end. You will need to contact Sky to try to negotiate a new deal which will require another 18 month minimum term contract. Sky are not obliged to offer you another discount so if you’re offered something acceptable you need to agree to it there and then because if you decide to think about it the offer may no longer be available when you call back.

You can either call Sky or use the following link
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 4 hours

New Discussion