Discussion topic: Intermittent internet connection
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Message posted on 09 May 2024 06:11 PM
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Intermittent internet connection
My sky Internet has been connecting and dropping consistently since approx 4pm today 9th May.
Sometimes the Internet light on the hub goes out, then turns green when it reconnects, other times it remains green even though I have no Internet.
Sky Q main box is telling me I have no Internet and my mini boxes are unable to work.
Can someone advise of any known issues today.
DA13 area.
Thanks
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Message posted on 09 May 2024 07:40 PM
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Re: Intermittent internet connection
@Amy230680 Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic
If it finds an external fault it should enable you to book an engineer.
If you have found this solution helpful please tick this as the answer.
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