Discussion topic: Broadband problems in Helsby Cheshire

This message was authored by: Linmacca · ‎13 Jun 2023

I live in Helsby and cannot connect to my Broadband at all even after running all the diagnostic checks. Is anyone else having a problem in this area ?

Thanks

This message was authored by: Highlinder · ‎13 Jun 2023

@Linmacca What does it tell you when you run those tests? Is it able to see the router and complete the tests on your connection?

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.

This message was authored by: Linmacca · ‎13 Jun 2023

Hi

it just keeps saying it cannot connect my broadband that's there's a problem ... no kidding !! I even resorted to unplugging and switching everything off and still nothing. When I went online at lunch time to report it told me I had a problem with my broadband !!!!

This message was authored by: TimmyBGood · ‎13 Jun 2023

@Linmacca wrote:

I even resorted to unplugging and switching everything off and still nothing.

Which typically indicates an external fault to be logged with Sky and resolved by Openreach

* * * * * * *
Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

Discussion topic: Broadband problems in Helsby Cheshire

Broadband problems in Helsby Cheshire

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