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Discussion topic: Broadband outage

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This message was authored by Hedgieboy This message was authored by: Hedgieboy

Broadband outage

Hi do know when my broadband will be fix as I be 24hrs with broadband which is a disgrace 

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This message was authored by caesarome This message was authored by: caesarome

Re: Broadband outage

Posted by a Superuser, not a Sky employee. Find out more

@Hedgieboy 

As customers here who help each other we can not answer this.

 

So the  first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker


If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.


After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.


If this is if no help give Sky a call to report it to them.

 

 

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This message was authored by jamesn123 This message was authored by: jamesn123

Re: Broadband outage

Posted by a Superuser, not a Sky employee. Find out more

@Hedgieboy 

Broadband is not a 24/7 guaranteed service. Being without it for 24hrs is far from a disgrace. The standard fault fix SLA from Openreach is 2 working days after the fault is reported. If you need a broadband service that has a higher SLA you should opt for a business grade line. 

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Broadband outage

Posted by a Superuser, not a Sky employee. Find out more

@Hedgieboy wrote:

which is a disgrace 


@Hedgieboy 
In the UK two WORKING days is the service level agreement between ISP’s and Openreach for fixing a fault. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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