Discussion topic: Broadband outage
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Message posted on 07 Feb 2025 01:51 PM
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Broadband outage
Hi do know when my broadband will be fix as I be 24hrs with broadband which is a disgrace
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Message posted on 07 Feb 2025 01:54 PM
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Re: Broadband outage
As customers here who help each other we can not answer this.
So the first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker
If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.
After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.
If this is if no help give Sky a call to report it to them.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 07 Feb 2025 02:15 PM
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Re: Broadband outage
Broadband is not a 24/7 guaranteed service. Being without it for 24hrs is far from a disgrace. The standard fault fix SLA from Openreach is 2 working days after the fault is reported. If you need a broadband service that has a higher SLA you should opt for a business grade line.
Myself & Others offer our time to help others, please be respectful.
Message posted on 07 Feb 2025 02:26 PM
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Re: Broadband outage
@Hedgieboy wrote:
which is a disgrace
@Hedgieboy
In the UK two WORKING days is the service level agreement between ISP’s and Openreach for fixing a fault.
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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