My broadband is not working. The first and this light are green. The 2nd light occasionally flashes orange and the fourth light is off permanently. I have reset the router twice, but nothing has changed.
Posted by a Superuser, not a Sky employee. Find out more
@Sandy1919 If you haven’t done it already use the below link to check to see if there are any outages nearby https://www.sky.com/servicechecker (This should determine if there's an identified fault affecting multiple households)
Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.
If the service checker is still not telling you that Sky are aware you may need to call them to report it (dial 150 free from your Sky Talk landline).
The wait for any necessary Openreach visit will still be delayed due to the disruption from the recent storms.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ NOTE: I only provide help on the forum boards and NOT via Direct Messaging ▫️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
