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Discussion topic: Broadband not working

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This message was authored by: Tien1

Message posted on ‎17 Oct 2025 10:16 AM

Broadband not working

I can connect to wifi but cannot connect to the internet

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This message was authored by: caesarome

Message posted on ‎17 Oct 2025 10:21 AM

Re: Broadband not working

Posted by a Superuser, not a Sky employee. Find out more

@Tien1 

What's is happening when you try to connect a device to your Wi-Fi connection ?

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This message was authored by: Tien1

Message posted on ‎17 Oct 2025 10:32 AM

Re: Broadband not working

I can connect to wifi from any device but any attempt to connect to the internet fails

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This message was authored by: Tien1

Message posted on ‎17 Oct 2025 11:04 AM

Re: Broadband not working

There is an outage in my area.
Openreach needs to fix it. 

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This message was authored by: Daniel0210

Message posted on ‎17 Oct 2025 11:35 AM

Re: Broadband not working

Posted by a Superuser, not a Sky employee. Find out more
@Tien1 wrote:

There is an outage in my area.
Openreach needs to fix it. 

@Tien1 

In that case Openreach are aware of it. Sky normally quote 2 WORKING DAYS as a potential fix time. This is the service level agreement in the UK between ISPs and Openreach for fixing a fault as Openreach claim to be successful within that timeframe in 85+% of cases.


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