@Clare141 You just need to check what is going on the lights tell you what is happening to the hub, and all this off/on and reset's does not help in the slightest when you have NO idea what or why it has happened! Links below may help you find out the what/why!
This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start
If you haven’t done it already use the below link to check to see if there are any broadband problems or outages nearby
https://www.sky.com/servicechecker
