Broadband not working

[Zed010]

[Squid_Face]

[Tony_Greenhithe]

I'm in DA9 and my Sky Broadband has been down since 1pm on Saturday 31st Aug.

I spoke to Sky and they said there is a major outage in the area that they are trying to fix.

I told them the Sky App says there are no outages in the area. He said pay no attention to the App, it's useless for major outages.

Broadband still not working at 9am on Sunday 1st Sep. Sky said we would not be charged for the days without service.

[cookiemonsteruk]

@Tony_Greenhithe 

Auto compensation shown below is paid after 2 full working days after you notify sky

https://www.sky.com/help/articles/auto-compensation

[djhaxel]

Its been down since 8am today and I see outages comments today and yesterday 

[Highlinder]

@djhaxel  Is this the slough area you are talking about?

Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.


After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.

[djhaxel]

We can't see your hub

We tried to check the connection to your hub but it's not responding. It might not be switched on.

I get this message, depite my router is switched on and I changed few routers, same problem. 

double checked cables and renewed them, still same problem.

[Highlinder]

@djhaxel  Are you in the slough area?

[Sunshine221]

@Highlinder I'm in the slough area and have no Internet. Is the Internet down in Slough? I've done the check my network search and it states there are no known issues in the area. 

[djhaxel]

Looks like it, there are few threads already about the Slough area, inc mine.

[DAW90]

This thread isn't related to slough @Highlinder , a mast has gone down in DA9/DA10 causing an isolated incident in this area

[Highlinder]

@DAW90Sky broadband does not work via masts it works via cabling to exchanges. It is not over the air like mobile.

[Chloe2022]

My broadband is back on in da9 

[Poppits]

My broadband still not working 

[Squid_Face]

My broadband has now returned,  am with BT,  DA9 Greenhithe