Broadband not activated today

[anne2828]

the table says: 

FTTP on Demand:  Availability Date  is " Available "

[anne2828]

I am not sure if NOW Superfast is FTTP or FTTC

https://www.switchcraft.co.uk/broadband-providers/now-broadband/

https://www.sky.com/help/articles/now-powered-by-sky

[TimmyBGood]

@anne2828 

Ah, FTTPoD is a largely theoretical product where the householder pays the full cost of a bespoke fibre connection from the nearest cabinet: this can be tens or hundreds of thousands of pounds, so basically never happens.

This does then raise the question of why Openreach thought attendance was necessary, because it shouldn't be for FTTC.

Personally I'd suggest plugging in the Now Hub and waiting until tomorrow to see if the broadband connection goes live anyway.

[TimmyBGood]

---

@anne2828 wrote:

I am not sure if NOW Superfast is FTTP or FTTC

---

All new Superfast is FTTP where optical infrastructure is available, otherwise it's FTTC.

[anne2828]

@TimmyBGood  will SKY be able to sort this out for me? 

It's very confusing, I still have not received any message from SKY that my broadband has been activated. SKY kept on saying that it will be activated remotely & ignored my questions about the OpenReach engineer visit (which SKY did not inform me about).

Until now I have no internet connection

[TimmyBGood]

@anne2828 

With remote activation it's not unusual for data to start flowing only after midnight at the end of the activation date.  

I'm afraid I don't know what implication the message from Openreach about the engineer has: for FTTC attendance at the address shouldn't be necessary as long as there's a master phone socket.

[GD1]

@anne2828  Nothing can be done until tomorrow as Openreach won;t have yet updated Sky.

[anne2828]

yes there is a master phone socket

[anne2828]

ok - then i shall call them tomorrow if there's still no internet by 12NN

[anne2828]

@GD1  @TimmyBGood 

still no activation update from SKY & no internet connection. 

Where & how do I get help on this matter?

[GD1]

@anne2828 To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble which should appear later this morning.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

[Mr+Flibbles+86]

Good morning. Unfortunately we won't be able to assist through messaging as we do not have access to Now accounts, so they would need to be contacted directly. Below is a link to the contact page from their site.

https://help.nowtv.com/article/how-to-contact-now

[anne2828]

Please, can anyone help?

This is what I got from NOW.

NOW Powered by Sky

Get help from Sky

Got 'NOW Powered by Sky' broadband? Our advisors won't be able to help you - you'll need to head to the Sky website.

[anne2828]

@Mr+Flibbles+86 

NOW Powered by Sky

Get help from Sky

Got 'NOW Powered by Sky' broadband? Our advisors won't be able to help you - you'll need to head to the Sky website.

[Lisa-P1987]

Hi there @anne2828 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147