Broadband keeps

[Sam842]

Broadband keeps dropping out had router for approx 5 years . Renewed contract within this time and no offer of a new router to replace the one in use . Read somwhere that they only last 5 years before needing to be replaced . Would sky replace the unit .

[GD1]

@Sam842   Please can you post your router stats so the forum can advise on any issues. This link explains how to do that https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#

[Sam842]

 

[GD1]

@Sam842  I'm afraid you've missed the last step on the guide, what you've posted are not the router stats.

[Sam842]

 

[GD1]

@Sam842   To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to Sam842.