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Discussion topic: Broadband keeps dropping out

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This message was authored by: Aine_mc

Message posted on ‎16 May 2024 10:03 AM

Broadband keeps dropping out

I work from home and have meetings I need to be available for through out the day. Our Sky broadband keeps dropping throughout the day and this is most annoying when I need to be available. We were promised to have 151 mbps speed but can't even get our router to work. When the Boardband drops it could last for a couple of hours.

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Avatar for Highlinder
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This message was authored by: Highlinder

Message posted on ‎16 May 2024 10:36 AM

Re: Broadband keeps dropping out

Posted by a Superuser, not a Sky employee. Find out more

@Aine_mc Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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Avatar for BrianWhite77
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This message was authored by: BrianWhite77

Message posted on ‎18 Mar 2025 09:28 AM

Re: Broadband keeps dropping out

My Boardband keeps dropping off. Saturday and Sunday and now Tuesday morning off

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