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Discussion topic: Open reach box ‘PON’ light blank and ‘LOS’ light red.

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Avatar for Jordan66
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This message was authored by: Jordan66

Message posted on ‎18 Mar 2025 08:54 AM

Open reach box ‘PON’ light blank and ‘LOS’ light red.

Internet was activated today. Everything was plugged in and connected. But the 'LOS' icon is red on the open reach box and the 'PON' is completely blank with no colour showing. What would I need to do in order to get it working? 

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Avatar for Chrisee
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This message was authored by: Chrisee

Message posted on ‎18 Mar 2025 09:49 AM

Re: Open reach box ‘PON’ light blank and ‘LOS’ light red.

Posted by a Superuser, not a Sky employee. Find out more

@Jordan66 it sounds like the sctivation has not been completed if it is being done remotely the service should go live sometime later today . If it isnt working by tomorrow call Sky if you call today they wont be able to tell you anything as Openreach report over night.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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