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Discussion topic: Broadband keeps droping out

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Avatar for Michelle1011
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This message was authored by: Michelle1011

Message posted on ‎12 Dec 2024 01:18 AM

Broadband keeps droping out

I have two Amber lights on my hub and my Internet isn't working I've no TV or Internet to work on. This keeps happening to me and if it doesn't resolve itself I will he forced to go elsewhere for broadband and TV. I am disabled and rely on these services.

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Avatar for Chrisee
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This message was authored by: Chrisee

Message posted on ‎12 Dec 2024 07:49 AM

Re: Broadband keeps droping out

Posted by a Superuser, not a Sky employee. Find out more

@Michelle1011 Loss of connection between midnight and 5am is often down to essential maintenance on the network. If that is the cause your service will be back up in the morning.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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