0

Discussion topic: Broadband keeps cutting out

Reply
This message was authored by gemman This message was authored by: gemman

Broadband keeps cutting out

Hi i've restarter my router multiple times but my wifi keeps cutting out. Is the problem more wide spread?

Reply

All Replies

This message was authored by Chrisee This message was authored by: Chrisee

Re: Broadband keeps cutting out

Posted by a Superuser, not a Sky employee. Find out more

@gemman if you mean are other people getting similsr issues the answer is yes but the issue is not caused by one single fault. The recent bad winter wetather does cause issues especially with services delivered over  copper lines. These lines can be decades old and do develop faults which means water and ice can cause the connection to drop.

 

The problem is Openreach, whose network Sky use, are reluctant to send out engineers until the number of line drops is around 10 a day or the automatic line management systems cannot stabilise the line without dropping speeds below the guaranteed minimum. Basically you can report the ussue to Sky butvthey msy not be able to get it fixed.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 4 hours

New Discussion