Hello, any advice on this?
Recently we've noticed fairly frequent [ie almost nightly] wi-fi disconnection on devices such as mobiles. Switching the Sky router on and off [and disconnecting/reconnecting router cables] restores it, but then the same issue recurs, usually in the evenings. Numerous reboots of the router have been required in recent days. A service check shows that our speed is consistently approx. 60Mb/s and has been since at least the start of January - which the MySky app acknowledges is below the guaranteed minimum download speed of 67.7Mb/s. We also noticed one night that wi-fi was suddenly only available in rooms with Sky Q box or mini-box where the signal is boosted - going marginally outside those areas led to loss of wi-fi so the mobile would go to 5G or 4G. You could then reconnect to the router, but not for long. This is highly unusual - I don't think it's ever happened before. Again, rebooting the router does help but it hasn't stopped the issue recurring. We went through the 'let's fix it' steps on the MySky app in terms of broadband which basically involves rebooting router and disconnecting/reconnecting cables. It comes back saying "you're back up and running" but then when you run the service check again, broadband issues are flagged up - so you are back to square one.
Until now, we haven't had any real issues apart from a while ago {July 2023) when the Sky Q box would disconnect from the router almost nightly, and we'd have to reboot the box and/or router or use WPS etc. That hasn't been an issue for a while, though when it happened it did affect wi-fi as the Sky Q box quite effectively boosts the wi fi signal. I flagged this to Sky who said there wasn't an issue with the hardware and to use WPS etc. to reconnect. After a while this issue seemed to go away.
Last night the Sky Q box - while on standby - made a fairly loud noise and wouldn't switch back on with the remote or using the power button on the box. I disconnected the power cable and it came back on as normal, connected to the router without any issue [didn't have to manually reconnect]. Not sure if this is linked to problems above or not.
Given that we've gone from not many issues to regularly experiencing issues, something is obviously up - any ideas? There is clearly an isssue which Sky acknowledges on the app in terms of broadband speed.
Many thanks!
