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Discussion topic: Broadband issues

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Avatar for RichardFairley
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This message was authored by: RichardFairley

Message posted on ‎26 Dec 2025 01:24 PM

Broadband issues

I have been having issues with my broadband for the past few months with it only working for the TV for Netflix and Youtube and nothing else such as social media etc. I have checked the service which seems to be fine and rebooted the router and nothing has changed.
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Avatar for TimmyBGood
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This message was authored by: TimmyBGood

Message posted on ‎26 Dec 2025 01:29 PM

Re: Broadband issues

Posted by a Superuser, not a Sky employee. Find out more
@RichardFairley wrote:

 nothing else such as social media etc

You may need to adjust the age setting in Sky Broadband Shield.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎26 Dec 2025 01:41 PM

Re: Broadband issues

Posted by a Superuser, not a Sky employee. Find out more

@RichardFairley 

You can do this via the MySky app or online here:

 

https://www.sky.com/myaccount/bb-and-talk/broadband-shield

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