Help- no equipment installation tomorrow

[DB341]

Hi everyone,

I’m hoping someone from Sky can help urgently.

I have a Sky Broadband engineer visit booked for tomorrow, however my Sky Hub/router delivery is currently showing as Tuesday.

I’ve already spoken with the engineer, and he confirmed that engineers do not carry routers with them, so the installation won’t be able to go ahead unless the router arrives before the visit.

Is there any way Sky can:

• Expedite the router delivery, or
• Resolve this so the engineer appointment isn’t wasted?

I’d really appreciate any help, as I want to avoid having to rebook due to the router arriving after the engineer visit.

Thank you.

[Daniel0210]

@DB341 
You aren’t contacting Sky here. This is a customer ▶️ customer discussion forum where we try to help other customers.

Hubs for new activations are normally dispatched via Royal Mail to arrive a few days prior to the activation date so probably caught up in the Christmas backlog. 

Once sent out you can usually track its progress.

The postie will usually leave it hidden if no one is in. You shouldn't need to sign for it. The postie should also pop a card through the letterbox telling you where it was left and the tracking should show some information on it too.

[GD1]

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@DB341 wrote:

Hi everyone,

I’m hoping someone from Sky can help urgently.

I have a Sky Broadband engineer visit booked for tomorrow, however my Sky Hub/router delivery is currently showing as Tuesday.

I’ve already spoken with the engineer, and he confirmed that engineers do not carry routers with them, so the installation won’t be able to go ahead unless the router arrives before the visit.

Is there any way Sky can:

• Expedite the router delivery, or  No, as it's a public holiday today they would not be able to get a replacement out to you befoe tomorrow.
• Resolve this so the engineer appointment isn’t wasted?  Engineer can still install the service, you just won;t have the hub

I’d really appreciate any help, as I want to avoid having to rebook due to the router arriving after the engineer visit.

Thank you.

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