Broadband issue

[MartinaS]

Out broadband keeps dropping every 30min. It really affects my work. I run the test and apparently no issues even as I run the test when there wasnt wifi.....

[bemak187]

@MartinaSIs this a new thing or just started?  What service/speed tier are you on?  Does it happen when close to the router or just further away?

[Highlinder]

@MartinaS Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...

[MartinaS]

Hi

we are knew to sky for past month and sometimes it happens but Friday was especially bad. 
we should have around 150.......

[LaurenceCarr]

I have had the same issue since cancelling my Sky broadband contract. Connection drops,  run the checks and it reports as all ok! Absolute garbage. Funny this has only started when I cancelled my contract. Stinks. Will be so glad when I have been migrated. 

[TimmyBGood]

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@LaurenceCarr wrote:

Funny this has only started when I cancelled my contract. Stinks. 

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Coincidence.  Broadband is a heavily regulated business and no ISP would risk the wrath of Ofcom by doing something that stupid.

[LaurenceCarr]

Ha! Impossible to prove. But I would not be so trustworthy. Surely you have seen what the Post Office got away with for many years?