Broadband is terrible

[Anonymous]

Hi,

I have tried contacting you guys on multiple occasions to inform you of just how bad my internet is and still have not received a response or email.

The chat is not fit for purpose and any time I have called I end up speaking to someone in India.

I had the fibre installed at the start of the year and have nothing but problems! For starters it was installed in the back bedroom far from anything which is a joke and the internet connection on all of the mini boxes is utterly dire. It freezes all of the time or just cuts off entirely! I have attached an image of a regular message which comes up, which leads me to the question of what exactly am I paying for because it is awful. So much so that I am thinking of cancelling altogether!

 

[peter-marlow+1966]

We are not sky on here we are all  customers, you need to ring  sky about this 

[peter-marlow+1966]

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@Anonymous wrote:

Hi,

I have tried contacting you guys on multiple occasions to inform you of just how bad my internet is and still have not received a response or email.

The chat is not fit for purpose and any time I have called I end up speaking to someone in India.

I had the fibre installed at the start of the year and have nothing but problems! For starters it was installed in the back bedroom far from anything which is a joke and the internet connection on all of the mini boxes is utterly dire. It freezes all of the time or just cuts off entirely! I have attached an image of a regular message which comes up, which leads me to the question of what exactly am I paying for because it is awful. So much so that I am thinking of cancelling altogether!

 

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[peter-marlow+1966]

And may be there is a problem  not with your broadband but my be your  sky q box

[peter-marlow+1966]

What speed are you  getting, is your  broadband fttp, and where is your  o, n, t point?