Broadband installation

[Pablo1958]

Engineer came out on 29/12 as scheduled but said BT needed to complete installation as my other internet provider will disconnect our internet tomorrow we'll be left with no TV or broadband unless the installation is completed today. I have, as yet, had no contact to tell me when BT are going to turn up.

[Highlinder]

@Pablo1958  What work needs to be done by Openreach to finish your installation?

[Pablo1958]

Taking a wire from the telephone pole to the back of the house and connect it to the outside box.

[Highlinder]

@Pablo1958  What service is that you are supposed to be getting from Sky? Is it superfast or Ultrafast broadband that you are getting installed?

[Pablo1958]

Ultrafast 1

[jamesn123]

@Pablo1958 

Sometimes installs can be delayed if your install isnt a simple one or unexpected issues crop up like ladder access, cherry picker requirement etc. You'll need to call Sky to get an update from Openreach on when they plan to visit again to do the install. If possible I'd ask your current provider to keep you connected. 

[Highlinder]

@Pablo1958  I  have escalated your post to Sky and they will get in touch. For more information on this process you can check out the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[jamesn123]

@Highlinder 

I believe community messaging is closed until the 3rd Jan

[Highlinder]

@jamesn123  Already seen others escalating posts in the community.

[Greenfingers001]

Thanks for escalating this. We’ve sent @Pablo1958  an invite to chat.

[TimmyBGood]

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@Pablo1958 wrote:

Taking a wire from the telephone pole to the back of the house and connect it to the outside box.

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Realistically after a succession of named storms it's entirely possible that the limited resources of equipment and trained personnel for overhead work are otherwise occupied on higher priority repairs.

[jamesn123]

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@TimmyBGood wrote:

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@Pablo1958 wrote:

Taking a wire from the telephone pole to the back of the house and connect it to the outside box.

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Realistically after a succession of named storms it's entirely possible that the limited resources of equipment and trained personnel for overhead work are otherwise occupied on higher priority repairs.

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With another on the way today...

[TimmyBGood]

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@Pablo1958 wrote:

I have, as yet, had no contact to tell me when BT are going to turn up.

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Note in this context it's Openreach, not BT.  While Openreach Ltd remains a division of BT Group, they are required to be operationally independent and specifically no longer use BT branding.