Broadband hub saying incorrect password

[Rachel891]

I've just had my new broadband hub delivered. I have tried to connect it to my devices but each time I'm getting password incorrect. I have typed the password in many times and getting the same message and it is typed in exactly as it says. I have reset the hub a few times but made no difference.

[Tom-W19]

Hi @Rachel891 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147