@Alistairwatson_ the tests cannot complete if the hub has lost its connection it is worth running the test overca mobile connection as it can report if therecis a known fault. The next strp is to report the fault to Sky so I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.
Given the holiday period there will inevitably beca baxck log not helped by the storm late last week so plan for a period of a few days until Openreaxh can send an engineer. Unfortunately the faxt you use what is sold as a domestic service for work gives you no priority.
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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
