Broadband

[Alistairwatson_]

Broadband randomly stopped working. Following all instructions. Keep reaching point: 

We're having some problems and our tests are unavailable at the moment.

Try again later so we can test your connection.

I work from home and this is very inconvenient 

[Chrisee]

@Alistairwatson_ the tests cannot complete if the hub has lost its connection it is worth running the test overca mobile connection as it can report if therecis a known fault. The next strp is to report the fault to Sky so I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

Given the holiday period there will inevitably beca baxck log not helped by the storm late last week so plan for a period of a few days until Openreaxh can send an engineer. Unfortunately the faxt you use what is sold as a domestic service for work gives you no priority.

[Tom-W19]

Thanks for escalating. We've sent an invite to @Alistairwatson_.

[Lisa-P1987]

We are still looking to help you @Alistairwatson_ . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks