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Discussion topic: Broadband hub not delivered.

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This message was authored by Paulos93 This message was authored by: Paulos93

Broadband hub not delivered.

Hi,

 

I've contacted the sky broadband twice as my router has yet to arrive. 

 

My account has been activated on 4th of July but I still can't use my broadband. Can my delivery be escalated or a different courier used to send the router? As I've been with our broadband since the 4th. The hub still says awaiting dispatch on my sky account. How long does this take to resolve etc.? Can my account be credited as I've been unable to use the service?

 

Paul


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This message was authored by KevNewMedia This message was authored by: KevNewMedia Answer

Re: Broadband hub not delivered.

Posted by a Sky employee

Hi @CP45 

Thanks for using the Sky Community.

I've escalated your post to our Community Messaging team and they will be in touch over the next 48 hours. Just check back here every now and again. You're looking for the chat bubble in the bottom corner of the thread.

For more information on how the service works, click here https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

Thanks
Kev
Community Manager

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This message was authored by CP45 This message was authored by: CP45

Re: Broadband hub not delivered.

How did you get in touch as I've been struggling to get hold of a human?

 

My router hasn't yet been deliver it just says delivery coming soon. 

This message was authored by Eastieoaks This message was authored by: Eastieoaks

Re: Broadband hub not delivered.

You'll be lucky. Had the same issue, and contacted Sky, almost a week later even tho I actually have the hub my order just says awaiting delivery and still waiting for their fix.

This message was authored by Chrisee This message was authored by: Chrisee

Re: Broadband hub not delivered.

Posted by a Superuser, not a Sky employee. Find out more

@Paulos93 I have escalated your post to the Sky team who support the forum. They will invite you onto a private chat through thecforum where a chat icon will appear. Sky still seem to have dispatch issues on hubs quite why I dont know.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
This message was authored by KevNewMedia This message was authored by: KevNewMedia Answer

Re: Broadband hub not delivered.

Posted by a Sky employee

Hi @CP45 

Thanks for using the Sky Community.

I've escalated your post to our Community Messaging team and they will be in touch over the next 48 hours. Just check back here every now and again. You're looking for the chat bubble in the bottom corner of the thread.

For more information on how the service works, click here https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

Thanks
Kev
Community Manager
This message was authored by Greenfingers001 This message was authored by: Greenfingers001

Re: Broadband hub not delivered.

Posted by a Sky employee

Thanks for escalating this. We’ve sent @Paulos93  and @CP45  invites to chat.

This message was authored by Tonij1710 This message was authored by: Tonij1710

Re: Broadband hub not delivered.

Broadband goes live on Tuesday and hub still not dispatched, impossible to get a human on the phone I can understand as I struggle with my hearing. Can someone please help

This message was authored by Highlinder This message was authored by: Highlinder

Re: Broadband hub not delivered.

Posted by a Superuser, not a Sky employee. Find out more

@Tonij1710  This is how deliveries of equipment are being done during the bank holiday in the link below.

https://helpforum.sky.com/t5/Community/Sky-Delivery-Schedule-Easter-Weekend/ba-p/4599525 



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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Broadband hub not delivered.

Posted by a Superuser, not a Sky employee. Find out more

@Tonij1710 wrote:

as I struggle with my hearing. Can someone please help


@Tonij1710 

In your circumstances it may be worth being registered with the Sky Accessibility Team who may be able to help in the future. Once registered there are also different methods of communication with this team
https://www.skyaccessibility.sky/


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Tonij1710 This message was authored by: Tonij1710

Re: Broadband hub not delivered.

Thanks.

 

although it hasn't even been dispatched and it goes live Tuesday? So I imagine I am in the same boat as the others who sky have neglected to send out

This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Broadband hub not delivered.

Posted by a Superuser, not a Sky employee. Find out more

@Tonij1710  Because of the Easter holiday deliveries are being delayed your order tracking should update Tuesday or Wednesday 

 

the hub is not necessarily required on your activation date as activation is done offsite meaning you can setup the hub separately when it arrives 


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