Broadband hub not delivered.

[Paulos93]

Hi,

I've contacted the sky broadband twice as my router has yet to arrive. 

My account has been activated on 4th of July but I still can't use my broadband. Can my delivery be escalated or a different courier used to send the router? As I've been with our broadband since the 4th. The hub still says awaiting dispatch on my sky account. How long does this take to resolve etc.? Can my account be credited as I've been unable to use the service?

Paul

[CP45]

How did you get in touch as I've been struggling to get hold of a human?

My router hasn't yet been deliver it just says delivery coming soon. 

[Eastieoaks]

You'll be lucky. Had the same issue, and contacted Sky, almost a week later even tho I actually have the hub my order just says awaiting delivery and still waiting for their fix.

[Chrisee]

@Paulos93 I have escalated your post to the Sky team who support the forum. They will invite you onto a private chat through thecforum where a chat icon will appear. Sky still seem to have dispatch issues on hubs quite why I dont know.

[KevNewMedia · Accepted solution]

Hi @CP45 

Thanks for using the Sky Community.

I've escalated your post to our Community Messaging team and they will be in touch over the next 48 hours. Just check back here every now and again. You're looking for the chat bubble in the bottom corner of the thread.

For more information on how the service works, click here https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Greenfingers001]

Thanks for escalating this. We’ve sent @Paulos93  and @CP45  invites to chat.

[Tonij1710]

Broadband goes live on Tuesday and hub still not dispatched, impossible to get a human on the phone I can understand as I struggle with my hearing. Can someone please help

[Highlinder]

@Tonij1710  This is how deliveries of equipment are being done during the bank holiday in the link below.

https://helpforum.sky.com/t5/Community/Sky-Delivery-Schedule-Easter-Weekend/ba-p/4599525 

[Daniel0210]

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@Tonij1710 wrote:

as I struggle with my hearing. Can someone please help

---

@Tonij1710 

In your circumstances it may be worth being registered with the Sky Accessibility Team who may be able to help in the future. Once registered there are also different methods of communication with this team
https://www.skyaccessibility.sky/

[Tonij1710]

Thanks.

although it hasn't even been dispatched and it goes live Tuesday? So I imagine I am in the same boat as the others who sky have neglected to send out

[SKY1992bf]

@Tonij1710  Because of the Easter holiday deliveries are being delayed your order tracking should update Tuesday or Wednesday 

the hub is not necessarily required on your activation date as activation is done offsite meaning you can setup the hub separately when it arrives