Discussion topic: Broadband dropping out since downgraded tv

This message was authored by: Chinablag · ‎19 Nov 2022

Since downgrading TV package last week my Broadband constantly dropping out..

can't run test on app as it says I don't hav BB with you!!!

This message was authored by: Highlinder · ‎19 Nov 2022

@ChinablagAre you able to call Sky and report this fault? This can be done by dialing 150 on your landline. Ignore the prompts to send you back here.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.

This message was authored by: GD1 · ‎19 Nov 2022

@Chinablag Please can you post your router stats so the forum can advise on any issues. This link explains how to do that https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by: Chinablag · ‎19 Nov 2022

@Highlinder

i have tried to contact and will keep trying as tbh I want them to sort and not the forum

cheers

Discussion topic: Broadband dropping out since downgraded tv

Broadband dropping out since downgraded tv

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