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Discussion topic: Broadband dropping continuously

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This message was authored by Chelseah This message was authored by: Chelseah

Broadband dropping continuously

Hi,

 

i'm having a similar issue to many others where my broadband keeps dropping out every 10 minutes or so, we have been unable to stream (took me over an hour to watch 15 mnutes of a show) and i'm having to work with my laptop tethered to my phone for mobile data. 

 

Broadband tests through the MySky app are all showing green (i have run this about 30 times over the last few days and always been green) 

I have unplugged our router, our sky Q box, mini boxes etc. 

I have re-set the router. 

we have a black router and our Router stats are: 

Chelseah_0-1723195592720.jpeg

it's been like this now for around 6 days, pleas can we have some assistance to get this sorted? 

Thank you