Broadband dropouts

[Skidrow]

Broadband has lost connection multiple times today. This has been happening ever since we switched to SKY, not a problem when with BT. Seem to have a few days maybe a week with no problems then days of problems. It is a full fibre connection. According to the router logs it seems to be a licence  not renewing issue. Does anyone know of a fix?

[jamesn123]

Hi @Skidrow Please post your router stats
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717/jump...

And your logs

[Skidrow]

Just happened again, but this time it reconnected itself rather than needing a reboot, which is rare.

Copy of log 

 12:14:26 syslog: Voice Connecting
12:14:26 syslog: Voice HARDENING
12:14:26 syslog: Voice Connected
12:14:26 syslog: Voice Disconnected
12:14:31 syslog: Voice DeInitialized
 12:14:34 syslog: Voice Configured
12:14:37 12:14:37 syslog: Voice Connecting
 12:14:38 syslog: Voice Connected
 12:41:11 syslog: Lease renewed 3600 ip 94.12.207.13
 12:42:29 syslog: [ 1832.179000] eth0 (Ext switch port: 0) (Logical Port: 😎 Link DOWN.
 12:42:30 syslog: eth0.1 - WAN link DOWN.
12:42:30 syslog: DHCP lease expired from server. Connection DOWN.
12:42:31 syslog: [ 1834.200000] eth0 (Ext switch port: 0) (Logical Port: 😎 Link UP 1000 mbps full duplex
 12:42:35 syslog: Voice IP Connection Down
12:42:37 syslog: [ 1839.188000] eth0 (Ext switch port: 0) (Logical Port: 😎 Link DOWN.
12:42:38 syslog: Voice Disconnected
 12:42:40 syslog: [ 1842.204000] eth0 (Ext switch port: 0) (Logical Port: 😎 Link UP 1000 mbps full duplex
12:42:41 syslog: [ 1843.211000] eth0 (Ext switch port: 0) (Logical Port: 😎 Link DOWN.
12:42:44 syslog: [ 1846.230000] eth0 (Ext switch port: 0) (Logical Port: 😎 Link UP 1000 mbps full duplex
 12:42:45 syslog: sky dhcpc client (v0.0.1) started
12:42:51 syslog: sky dhcpc client (v0.0.1) started
 12:43:10 syslog: sky dhcpc client (v0.0.1) started
 12:43:17 syslog: eth0.1 - WAN link UP.
 12:43:17 syslog: Received valid DHCP lease from server. Connection UP.
12:43:17 syslog: Connection Up. SNO/MAC/IP/SWVER/IPv6: [D210237C000856/B4BA9D0E2FC8/94.12.207.13/7.03.0509.R/2a02:c7c:a762:b400::1]
12:43:27 syslog: WAN IPV6 UP
12:43:27 syslog: Voice IP Connection Up: 2a02:c7c:a762:b400::1/64
 12:43:27 syslog: Connection Up. SNO/MAC/IP/SWVER/IPv6: [D210237C000856/B4BA9D0E2FC8/94.12.207.13/7.03.0509.R/2a02:c7c:a762:b400::1]
 12:43:27 syslog: TR69: Connect to Production ACS
 12:43:27 syslog: TR69: Connection to ACS Complete
12:43:33 syslog: TR69: Close ACS Connection
12:43:34 syslog: Voice Configured
12:43:38 syslog: Voice Initialized

 12:43:38 syslog: Voice Connecting
 12:43:39 syslog: Voice Connected

Will get stats posted shortly.

[Skidrow]

Router Statistics

System Up Time: 00:45:16

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time

WAN WANoE 20025 22670 0 9484 8316 00:13:58

LAN Up 735914 720089 10 5487425 5076342 00:45:16

WLAN (2.4 GHz) Up 15552 339 0 14892 0 00:43:23

WLAN (5 GHz) Up 100521 43552 0 77174 24482 00:43:21

Broadband Link Downstream Upstream

Connection Speed 159900 kbps 30000 kbps

[jamesn123]

Eth0 is dropping out so you either have a faulty ONT, ethernet cable or hub

[Skidrow]

Thanks, Think the ONT is OK, no problems before switching to sky. Will try swi5ching cables and report back.

[Skidrow]

Just found the ONT was not connected to the WAN port on the router. Have now connected up properly, will see how it goes. Probably my fault when I moved the router into the loft so I could get a wireless signal into more of the bungalow, one of the joys of having an old property with solid walls, not wireless friendly.

[Skidrow]

• Dropped again with usual lease problem, reboot needed to get back up.

 19:33:21 syslog: WAN IPV6 UP
 19:45:54 syslog: Lease renewed 3600 ip 94.12.207.13
 20:03:15 syslog: [28204.892000] eth3 (Ext switch port: 4) (Logical Port: 12) Link DOWN.
 20:03:16 syslog: eth3.1 - WAN link DOWN.
 20:03:16 syslog: DHCP lease expired from server. Connection DOWN.
 20:03:18 syslog: [28207.916000] eth3 (Ext switch port: 4) (Logical Port: 12) Link UP 1000 mbps full duplex
 20:03:21 syslog: Voice IP Connection Down
 20:03:24 syslog: Voice Disconnected

[Skidrow]

@jamesn123 any ideas  on log in previous post?

Thanks

[Skidrow]

@jamesn123 

Part of log from overnight, reboot needed again this morning

 05:13:23 syslog: No lease renewal received
 05:13:28 syslog: No lease renewal received
 05:13:33 syslog: No lease renewal received
 05:13:38 syslog: No lease renewal received
 05:13:43 syslog: No lease renewal received
 05:13:48 syslog: No lease renewal received
 05:13:53 syslog: No lease renewal received
 05:13:53 syslog: DHCP lease expired. -> DISCOVERY 3600
 05:22:10 syslog: Send out NTP request to ntp1.isp.sky.com
 05:23:59 syslog: Send out NTP request to ntp2.isp.sky.com
 05:25:40 syslog: Send out NTP request to ntp1.isp.sky.com
 05:28:16 syslog: Send out NTP request to ntp2.isp.sky.com
 05:30:23 syslog: Send out NTP request to ntp1.isp.sky.com
 05:33:50 syslog: Send out NTP request to ntp2.isp.sky.com
 05:33:50 syslog: [33604.680000] eth3 (Ext switch port: 4) (Logical Port: 12) Link DOWN.
 05:33:50 syslog: sky dhcpc client (v0.0.1) started
 05:33:53 syslog: [33607.705000] eth3 (Ext switch port: 4) (Logical Port: 12) Link UP 1000 mbps full duplex
 05:33:53 syslog: sky dhcpc client (v0.0.1) started
 05:34:01 syslog: sky dhcpc client (v0.0.1) started
 05:34:08 syslog: eth3.1 - WAN link UP.
 05:34:08 syslog: Received valid DHCP lease from server. Connection UP.
 05:34:08 syslog: Connection Up. SNO/MAC/IP/SWVER/IPv6: [D210237C000856/B4BA9D0E2FC8/94.12.207.13/7.03.0509.R/2a02:c7c:a762:b400::1]
 05:34:08 syslog: Send out NTP request to ntp1.isp.sky.com
 05:34:09 syslog: Received NTP Sync Reply from ntp1.isp.sky.com
 05:34:09 syslog: System time is up to date
 05:34:09 syslog: Received NTP Sync Reply from ntp1.isp.sky.com
 05:34:18 syslog: WAN IPV6 UP
 05:34:18 syslog: Voice IP Connection Up: 2a02:c7c:a762:b400::1/64
 05:34:18 syslog: Connection Up. SNO/MAC/IP/SWVER/IPv6: [D210237C000856/B4BA9D0E2FC8/94.12.207.13/7.03.0509.R/2a02:c7c:a762:b400::1]
 05:34:21 syslog: Voice Configured
 05:34:25 syslog: Voice Initialized
 05:34:25 syslog: Voice Connecting
 05:34:25 syslog: Voice Connected
 06:04:05 syslog: WAN IPV6 UP
 06:05:32 syslog: Lease renewed 3600 ip 94.12.207.13
 06:32:14 syslog: Lease renewed 3600 ip 94.12.207.13
 06:34:05 syslog: WAN IPV6 UP
 06:57:06 syslog: [38587.726000] eth3 (Ext switch port: 4) (Logical Port: 12) Link DOWN.
 06:57:06 syslog: eth3.1 - WAN link DOWN.
 06:57:06 syslog: DHCP lease expired from server. Connection DOWN.
 06:57:08 syslog: [38589.750000] eth3 (Ext switch port: 4) (Logical Port: 12) Link UP 1000 mbps full duplex
 06:57:11 syslog: Voice IP Connection Down
 06:57:15 syslog: Voice Disconnected

[ronstern53]

@jamesn123 Hi - i keep loosing my wifi. My hub is working and my ipad still gets wifi, but my iphone cant. when i try to connect to my sky account, it keeps telling me my password is incorrect. I know it is not as otherwise why would my ipad still be connected and my TV?

now my tv connection is lost and i have to use terrestrial only. 

i phone them but they always give me same advice about pressing the wps on the router etc. I'm going round in circles.

[Skidrow]

Looking through other posts lease renewells seem to have been a problem for years. No one ever seems to give any idea of how the problem is solved, is there some sort of NDA to stop people giving a fix? Certainly won't be renewing with Sky Broadband if this continues.

[Skidrow]

Dropped again, anyone any ideas?

 03:34:17 syslog: Lease renewed 3600 ip 94.12.207.13
 03:42:07 syslog: WAN IPV6 UP
 03:58:35 syslog: Lease renewed 3600 ip 94.12.207.13
 04:12:07 syslog: WAN IPV6 UP
 04:15:29 syslog: [162299.196000] eth2 (Ext switch port: 2) (Logical Port: 10) Link DOWN.
 04:16:05 syslog: [162335.436000] eth2 (Ext switch port: 2) (Logical Port: 10) Link UP 1000 mbps full duplex
 04:16:10 syslog: [162340.513000] eth2 (Ext switch port: 2) (Logical Port: 10) Link DOWN.
 04:16:13 syslog: [162343.541000] eth2 (Ext switch port: 2) (Logical Port: 10) Link UP 1000 mbps full duplex
 04:16:20 syslog: [162349.619000] eth2 (Ext switch port: 2) (Logical Port: 10) Link DOWN.
 04:16:23 syslog: [162352.648000] eth2 (Ext switch port: 2) (Logical Port: 10) Link UP 1000 mbps full duplex
 04:28:11 syslog: Send out NTP request to ntp1.isp.sky.com
 04:28:11 syslog: Received NTP Sync Reply from ntp1.isp.sky.com
 04:28:11 syslog: System time is up to date
 04:29:28 syslog: Lease renewed 3600 ip 94.12.207.13
 04:42:06 syslog: WAN IPV6 UP
 04:53:46 syslog: Lease renewed 3600 ip 94.12.207.13
 05:00:19 syslog: [164990.094000] eth1 (Ext switch port: 1) (Logical Port: 9) Link UP 100 mbps full duplex
 05:00:22 syslog: [164993.143000] eth1 (Ext switch port: 1) (Logical Port: 9) Link DOWN.
 05:00:24 syslog: [164995.166000] eth1 (Ext switch port: 1) (Logical Port: 9) Link UP 100 mbps full duplex
 05:00:39 syslog: [165010.282000] eth1 (Ext switch port: 1) (Logical Port: 9) Link DOWN.
 05:00:41 syslog: [165012.298000] eth1 (Ext switch port: 1) (Logical Port: 9) Link UP 100 mbps full duplex
 05:01:03 syslog: [165033.485000] eth1 (Ext switch port: 1) (Logical Port: 9) Link DOWN.
 05:01:06 syslog: [165036.531000] eth1 (Ext switch port: 1) (Logical Port: 9) Link UP 100 mbps full duplex
 05:12:07 syslog: WAN IPV6 UP
 05:29:28 syslog: Lease renewed 3600 ip 94.12.207.13
 05:42:07 syslog: WAN IPV6 UP
 06:01:52 syslog: Lease renewed 3600 ip 94.12.207.13
 06:12:07 syslog: WAN IPV6 UP
 06:28:35 syslog: Lease renewed 3600 ip 94.12.207.13
 06:42:07 syslog: WAN IPV6 UP
 06:46:56 syslog: Send out NTP request to ntp1.isp.sky.com
 06:46:57 syslog: Received NTP Sync Reply from ntp1.isp.sky.com
 06:46:57 syslog: System time is up to date
 06:57:59 syslog: Lease renewed 3600 ip 94.12.207.13
 07:12:07 syslog: WAN IPV6 UP
 07:24:05 syslog: Lease renewed 3600 ip 94.12.207.13
 07:42:07 syslog: WAN IPV6 UP
 07:59:29 syslog: Lease renewed 3600 ip 94.12.207.13
 08:12:07 syslog: WAN IPV6 UP
 08:25:17 syslog: Lease renewed 3600 ip 94.12.207.13
 08:42:07 syslog: WAN IPV6 UP
 08:54:54 syslog: Send out NTP request to ntp1.isp.sky.com
 08:54:54 syslog: Received NTP Sync Reply from ntp1.isp.sky.com
 08:54:54 syslog: System time is up to date
 08:56:47 syslog: Lease renewed 3600 ip 94.12.207.13
 09:12:07 syslog: WAN IPV6 UP
 09:26:11 syslog: Lease renewed 3600 ip 94.12.207.13
 09:42:08 syslog: WAN IPV6 UP
 09:59:29 syslog: Lease renewed 3600 ip 94.12.207.13
 10:12:08 syslog: WAN IPV6 UP
 10:30:42 syslog: Lease renewed 3600 ip 94.12.207.13
 10:42:08 syslog: WAN IPV6 UP
 11:04:36 syslog: Lease renewed 3600 ip 94.12.207.13
 11:08:18 syslog: Send out NTP request to ntp1.isp.sky.com
 11:08:18 syslog: Received NTP Sync Reply from ntp1.isp.sky.com
 11:08:18 syslog: System time is up to date
 11:12:08 syslog: WAN IPV6 UP
 11:40:18 syslog: Lease renewed 3600 ip 94.12.207.13
 11:42:08 syslog: WAN IPV6 UP
 12:07:18 syslog: Lease renewed 3600 ip 94.12.207.13
 12:12:08 syslog: WAN IPV6 UP
 12:40:36 syslog: Lease renewed 3600 ip 94.12.207.13
 12:42:08 syslog: WAN IPV6 UP
 13:04:46 syslog: TR69: Connect to Production ACS
 13:04:46 syslog: TR69: Connection to ACS Complete
 13:04:58 syslog: TR69: Close ACS Connection
 13:06:42 syslog: Lease renewed 3600 ip 94.12.207.13
 13:12:08 syslog: WAN IPV6 UP
 13:16:16 syslog: Send out NTP request to ntp1.isp.sky.com
 13:16:16 syslog: Received NTP Sync Reply from ntp1.isp.sky.com
 13:16:16 syslog: System time is up to date
 13:19:23 syslog: [194933.783000] eth3 (Ext switch port: 4) (Logical Port: 12) Link DOWN.
 13:19:25 syslog: [194935.796000] eth3 (Ext switch port: 4) (Logical Port: 12) Link UP 1000 mbps full duplex
 13:19:26 syslog: eth3.1 - WAN link DOWN.
 13:19:26 syslog: DHCP lease expired from server. Connection DOWN.
 13:19:26 syslog: [194936.803000] eth3 (Ext switch port: 4) (Logical Port: 12) Link DOWN.
 13:19:28 syslog: [194938.828000] eth3 (Ext switch port: 4) (Logical Port: 12) Link UP 1000 mbps full duplex
 13:19:30 syslog: Voice IP Connection Down
 13:19:34 syslog: Voice Disconnected
 13:33:47 syslog: No lease renewal received
 13:33:52 syslog: No lease renewal received
 13:33:57 syslog: No lease renewal received

[Skidrow]

And again

 15:12:25 syslog: [ 5579.719000] eth3 (Ext switch port: 4) (Logical Port: 12) Link DOWN.
15:12:26 syslog: eth3.1 - WAN link DOWN.
 15:12:26 syslog: DHCP lease expired from server. Connection DOWN.
 15:12:27 syslog: [ 5581.731000] eth3 (Ext switch port: 4) (Logical Port: 12) Link UP 1000 mbps full duplex
 15:12:29 syslog: [ 5583.744000] eth3 (Ext switch port: 4) (Logical Port: 12) Link DOWN.
 15:12:31 syslog: Voice IP Connection Down
 15:12:31 syslog: [ 5585.756000] eth3 (Ext switch port: 4) (Logical Port: 12) Link UP 1000 mbps full duplex
 15:12:34 syslog: Voice Disconnected

[Skidrow · Accepted solution]

Moved the router so I could use the supplied cable for ONT to Router, its been running OK now for two weeks. Don't  understand why using a longer cable makes a difference, I used several different new cables so don't  think there was a fault with these other cables. Anyway fingers crossed.