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Discussion topic: Sky internet keeps dropping several times in the last 3 hours

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This message was authored by phil1uk This message was authored by: phil1uk

Sky internet keeps dropping several times in the last 3 hours

Hi

Seem to have my internet dropping every so often particularly today i have seen some fibre installers up the road and wondering could that be causing it. when my internet is up the sky test works fine but it drops about every 10 minutes.

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This message was authored by jamesn123 This message was authored by: jamesn123

Re: Sky internet keeps dropping several times in the last 3 hours

Posted by a Superuser, not a Sky employee. Find out more

Hi @phil1uk Please post your router stats
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717/jump... 

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
phil1uk
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This message was authored by phil1uk This message was authored by: phil1uk

Re: Sky internet keeps dropping several times in the last 3 hours

WAN Down 0 0 0 0 0 00:00:00

LAN Up 7739739 5769923 24 29085483 28521792 01:15:32

WLAN (2.4 GHz) Up 47605 0 0 25932 0 01:13:31 WLAN

(5 GHz) Up 197491 88845 0 86851 17080 01:13:30


Broadband Link Downstream Upstream Connection Speed 74726 kbps 17902 kbps Line Attenuation D1(16.0 dB) , D2(32.5 dB) , D3(48.4 dB) U0(6.6 dB) , U1(23.5 dB) , U2(35.8 d
phil1uk
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This message was authored by phil1uk This message was authored by: phil1uk

Re: Sky internet keeps dropping several times in the last 3 hours

I think i posted it yet seems not to have shown up in this discussion

 

phil1uk
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This message was authored by phil1uk This message was authored by: phil1uk

Re: Sky internet keeps dropping several times in the last 3 hours

Looks like it is the team working outside as a few of us around where i live have been having the same problem hopefully it stabilises later on this evening.

This message was authored by caro6 This message was authored by: caro6

Re: Sky internet keeps dropping several times in the last 3 hours

same for me, my internet connections keeps dropping all the time. 

it started around June 24 and is getting worse.

phil1uk
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This message was authored by phil1uk This message was authored by: phil1uk

Re: Sky internet keeps dropping several times in the last 3 hours

The only thing thats happened this evening is the connection time seems to be longer hope this gets fixed soon stuck at home currently due to unforseen circumstances and need the internet. will be complaining if this keeps happening tomorrow.

phil1uk
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This message was authored by phil1uk This message was authored by: phil1uk

Re: Sky internet keeps dropping several times in the last 3 hours

Welp nope still hasnt been fixed. Guess whatever they did to the cables yesterday messed everything up. random drop outs still and woke up this morning with about 20 odd reconnection web pages up. this is getting ridiculous now. Funny how its happened as soon as the fibre infrastructure was being put in place. starting to think its a way of pushing for people to get fibre to property as thats going to cost a bit for us down my particular street,

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